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Store Policy

Customer Care

1. Introduction: At Battlejitsu.com, we are committed to providing exceptional customer care and ensuring a positive experience for all our users. This Customer Care Policy outlines the principles and procedures that govern our customer support and service interactions.

 

2. Customer-Centric Approach: Our primary focus is on our customers' needs, concerns, and satisfaction. We strive to deliver timely, accurate, and respectful assistance to enhance the overall user experience.

 

3. Communication Channels: We offer multiple communication channels to cater to our customers' preferences:

  • Email: Customers can reach out to us via email at battlejitsu@gmail.com for non-urgent queries and assistance.

  • Live Chat: Our website features a live chat option for real-time assistance during business hours.

  • Phone: Customers can call our dedicated customer care hotline at (949)309-8435 for immediate support.

  • FAQs and Knowledge Base: We maintain an updated FAQs section and a comprehensive knowledge base to address common inquiries.

 

4. Response Time: We are committed to responding to customer queries promptly. Our response time goals are as follows:

  • Email: Within 24 hours.

  • Live Chat: Immediate during business hours.

  • Phone: Immediate during business hours.

 

5. Issue Resolution: Our team is trained to efficiently resolve customer issues. We follow these steps:

  • Listen actively to the customer's concern.

  • Gather necessary information to understand the issue.

  • Provide clear and accurate information, solutions, or next steps.

  • If escalation is required, ensure seamless transition to relevant departments.

 

6. Respectful Interaction: Our customer care representatives are expected to treat all customers with respect, empathy, and professionalism, regardless of the situation.

 

7. Privacy and Data Security: We prioritize the security and privacy of customer information. Personal data shared during interactions will be handled in accordance with our Privacy Policy.

 

8. Feedback and Improvement: We value customer feedback as a means to enhance our services. We encourage customers to provide suggestions, complaints, and comments through feedback forms or direct communication.

 

9. Escalation Process: If a customer feels their concern has not been adequately addressed, they can request to escalate the issue. The escalation process involves routing the concern to a higher level of support or management for further investigation and resolution.

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10. Continuous Training: Our customer care team undergoes regular training to stay updated with product changes, policies, and customer service best practices.

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11. Accessibility: We are committed to ensuring that our customer care services are accessible to all customers, including those with disabilities. If customers require accommodations, they can inform us in advance.

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12. Monitoring and Quality Assurance: We monitor customer interactions to ensure quality and consistency in service delivery. This also helps identify areas for improvement.

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13. Policy Updates: We may update this Customer Care Policy periodically to reflect changes in our processes or services. Customers will be notified of any significant changes.

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By adhering to these customer care principles and practices, Battlejitsu.com aims to build trust, loyalty, and satisfaction among its user community. We are dedicated to continuously improving our customer care services to meet the evolving needs of our customers.

Privacy & Safety

Last Updated: 08/22/2023

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Welcome to BattleJitsu.com! Your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information. By accessing or using our website, you consent to the practices described in this Privacy Policy.

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1. Information We Collect

We may collect personal information that you provide directly to us when you use our website or interact with us. This information may include:

  • Personal Information: Your name, email address, postal address, and other contact information.

  • Payment Information: If you make purchases on our website, we may collect payment information, such as your credit card number or other financial account information.

  • Communications: Any information you provide when you contact us, such as customer support inquiries or feedback.

  • User-Generated Content: Any content you create and submit to our website, such as reviews or comments.

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2. How We Use Your Information

We may use the collected information for various purposes, including:

  • Providing and Improving Services: To provide you with access to our website and improve its functionality and user experience.

  • Communications: To communicate with you about your account, updates, promotions, and other relevant information.

  • Payment Processing: To process payments for purchases made on our website.

  • User-Generated Content: To display user-generated content on our website, as well as respond to your comments and reviews.

  • Analytics: To analyze usage patterns, monitor trends, and gather demographic information for our business insights.

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3. Disclosure of Your Information

We may share your personal information with third parties in the following circumstances:

  • Service Providers: We may share information with third-party service providers that help us operate, manage, and improve our website and services.

  • Legal Requirements: We may disclose your information if required by law, such as to comply with a subpoena or similar legal process.

  • Protecting Rights: We may disclose your information when we believe in good faith that such disclosure is necessary to protect our rights, your safety, or the safety of others.

  • Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

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4. Your Choices

  • Account Information: You can update or correct your account information by logging into your account settings.

  • Communication Preferences: You can opt out of receiving promotional emails from us by following the instructions in those emails.

  • Cookies: You can usually instruct your browser to refuse cookies or to alert you when cookies are being sent.

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5. Security

We use reasonable administrative, technical, and physical measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

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6. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect or solicit personal information from anyone under the age of 13.

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7. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the beginning of this policy indicates when the latest changes were made.

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8. Contact Us

If you have any questions, concerns, or comments about this Privacy Policy, please contact us at battlejitsu@gmail.com

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By using BattleJitsu.com, you signify your acceptance of this Privacy Policy. If you do not agree to this policy, please do not use our website.

Payment Methods

- Credit / Debit Cards
- PAYPAL

- Offline Payments

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